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Store Policies

You can buy from us with complete confidence! satisfactiongs.jpg

We are committed to customer satisfaction every time and stand buy our satisfaction guarantee.

If you are not satisfied with an item, just return it within 30 days and you will receive a refund.

Note: Customer is responsible for all return shipping costs.

PLEASE NOTE: Before you return the item, please email us at acaciawoodcarvings [at] gmail.com. Our warehouses are at different locations across the country and you need to receive the proper address to return it.



FAQ - Frequently Asked Questions

Q: Do you really offer FREE shipping on every order?
A: Yes, shipping is always FREE whether you order one item or multiple items. If you live in the continental United States, you never pay shipping or handling charges at Acacia Wood Carvings! (International shipping and handling is extra, contact us for a quote to your specific address.)


Q: Are your products handcrafted and authentic?
A: Absolutely! Most of our items are created by local artisans in Africa. They are handcrafted out of high quality materials. Each item description is labeled with the country that it was created in.


Q: Do you ship your items internationally?
A: Yes, we do ship internationally! We have had customers from all over the world, including Europe, North America, and Australia. Please contact us via email so we can give you an accurate shipping quote... acaciawoodcarvings [at] gmail.com


Q: How can I view the status of my order?
A: Easy! Go to the Contact Us page and enter your confirmation number and email and you will see the status of the order you placed.


Q: Is my information safe on your website?
A: Yes! We use SSL encryption on our website so your information is secure. We also never rent or sell your information to a 3rd party.

 

Q: Can I pay by credit card?
A: Yes! We are an official Authorize.net merchant, so you can use your credit card directly on our website. We also offer the option to pay with Paypal.

 

Q: How long until I receive my order?
A: Our standard shipping time is 4-6 business days for within the continental US. (International shipping may take 1-2 weeks.)

 

Q: I love your store! How can I hear about it when you receive new items?
A: Easy! Just sign up for our email list and you will be kept up to date on all that is going on in our store.